Return Policy

As a consumer (§ 13 BGB) you have the right to revoke the purchase contract within fourteen days without providing any reasons. As long as you stay within the limits of the contract, whether you order only one item from us or several items delivered to you together, the following applies: The return period is fourteen days from the day on which you or a third party appointed by you (who is not the transporter) took possession of the item. If you order several goods, within one overarching single order, but the items can only be delivered to you separately, the return period shall be fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the last of the goods.

In order to exercise your right to return, you must provide us with a clear statement of your decision to withdraw from this Agreement.

The revocation must be addressed to us:

VR Wax and Sugar GmbH
Kantstraße 125
10625 Berlin

In order to comply with the return period, it is sufficient for you send the notification to exercise your right to return before the expiration of the withdrawal period and for you have returned the goods within this period.

Result of the Return

If you revoke this agreement, we will refund you all payments for the purchased goods we have received from you and we will refund you the cost of the cheapest delivery. This refund will be made immediately, but no later than fourteen days from the date we receive notice of your withdrawal from this Agreement. For this refund we will use the same means of payment that you used for the original transaction. We will not charge you for the refund. We may refuse a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever comes first. You must return the goods immediately and in any event, no later than fourteen days from the date you notify us of the revocation of this Agreement. This period shall be deemed to have been met if you dispatch the goods before the expiry of the fourteen-day period. The return is free of charge for you. Any loss in value shall only be reimbursed if it is attributable to handling of the goods which is not necessary for inspection.